Self-Service Kiosk Market Snapshot (2022-2032)

The self-service kiosk market is expected to garner a market value of US$ 28 Bn in 2022, anticipated to register a positive CAGR of 11% in the forecast period 2022-2032 and reach a value of US$ 79.5 Bn. As of 2021, the market was valued at over US$ 26 Bn.

In an age characterized by digital empowerment and a desire for instant gratification, self-service kiosks have emerged as a symbol of convenience and efficiency. These interactive and user-friendly machines are transforming the way businesses engage with customers and streamline their operations. The self-service kiosk market, a dynamic and rapidly evolving sector, reflects a growing demand for seamless experiences and self-reliant interactions.

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Key Takeaways:

  • APAC to hold majority of the market share, with China securing about 30% of the share in the region during the forecast period.
  • U.S self-service kiosk market is the fastest-growing market in terms of volume and value. As per the estimation, the country can secure about 40% of the U.S landscape.
  • Based on product, the retail kiosks segment holds the majority of the market share, procuring about 55% of the global revenue.
  • Based on the payment method, the non-cash payment segment is to maintain its position. The projected growth rate is 12% during the forecast period.
  • Based on end-use service, the BFSI segment is likely to hold lucrative opportunities for expansion. The segment is likely to secure 30% of the revenue during the forecast period.

Competitive landscape:

The competitive landscape of the self-service kiosk market is shaped by product innovation and strategic mergers & acquisitions. Front Runners are emphasizing capacity enhancements and global footprint expansion to leverage lucrative prospects in developing economies.

  • In August 2021, NCR Corporation announced that $2.7-billion asset TruMark Financial Credit Union has selected NCR to provide a more seamless, consistent digital banking experience to its retail and business members. With NCR Digital Banking, TruMark Financial will be able to offer an intuitive experience for consumers and businesses alike.
  • In October 2021, Zebra Technologies Corporation announced the acquisition of antuit.ai, a provider of artificial intelligence (AI)-powered Software-as-a-Service (SaaS) solutions specific to forecasting and merchandising for the retail and CPG industries.

Key Companies Profiled by Fact.MR

  • ZEBRA Technologies Corporation
  • Aila Technologies, Inc.
  • REDYREF
  • Source Technologies.
  • Embross
  • Meridian Kiosks
  • NCR Corporation
  • IER, Kiosk Information Systems
  • Advanced Kiosks

Growth Drivers:

  • Increasing adoption of self-service kiosk technologies in hospitals, shopping malls, and airports is expected to benefit the market significantly during the forecast period.
  • Growing usage of Intelligent Personal Assistant & Knowledge Navigator applications like Siri and Cortana is likely to augment the self-service kiosks market.
  • The implementation of smart technologies such as; RFID, QR Codes, and smartphones transactions for convenience of payment is likely to drive the demand for self-service kiosks considerably.

Key Restraints:

  • Security concerns associated with self-service kiosks are likely to hamper market growth. Public kiosks are prone to hacking which acts as a major barrier to their adoption.

Key Market Segments in Self-Service Kiosk Industry Research:

  • Product
  • Food
  • Beverage
  • Retail
  • Parking
  • Electric Vehicle Charging
  • Patient Interactive
  • Information
  • Employment
  • Check-in
  • Automated Teller Machines
  • Payment Method
  • Cash Payment
  • Non-cash Payment
  • End User
  • for Banking & Financial Services
  • for Healthcare
  • for Retail
  • for Hospitality
  • for Transportation

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Challenges and Future Outlook

While the self-service kiosk market is flourishing, it also faces certain challenges:

  1. User Experience: Ensuring a seamless and intuitive user experience is crucial for widespread adoption. User-friendly interfaces and clear instructions are essential.
  2. Security Concerns: As kiosks handle sensitive user data and financial transactions, robust security measures are vital to prevent breaches and unauthorized access.
  3. Maintenance and Support: Regular maintenance and prompt technical support are necessary to ensure the reliability and functionality of self-service kiosks.

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